This Refund & Return Policy explains the conditions under which products may be returned, replaced, or refunded. Our goal is to ensure customer satisfaction while maintaining fair and transparent processes.

As most of our products are custom-made or produced in bulk, returns are managed carefully to protect both parties.

By placing an order with us, you agree to the terms outlined below.

Returns or replacements are accepted only under the following conditions:

• The product received is damaged, defective, or significantly different from the approved sample or specification.

• The issue is reported within 7 days of receiving the goods.

• The product has not been used, washed, altered, or damaged after delivery.

• Returned items must be in their original packaging or in suitable protective packaging.

To ensure manufacturing integrity, the following items cannot be returned or refunded:

• Customized, embroidered, or personalized textile products.

• Bulk production based on approved pre-production samples.

• Products damaged due to misuse, improper washing, or unauthorized alterations.

• Clearance or final-sale items.

If you believe the delivered items are defective or incorrect, you must notify us within 7 days of receipt.

Please provide:

• Order or invoice number

• Photographs or videos of the issue

• Detailed description of the defect or discrepancy

This information helps us investigate and resolve the issue promptly.

Once your claim is reviewed and approved, we will provide instructions for returning the product, which may include:

• Returning goods to the nearest warehouse or facility

• Arranging pickup through our logistics partner

• Coordinating international return shipping (if applicable)

Products must be returned within the timeline specified by our support team.

After receiving and inspecting the returned goods, we may offer one of the following solutions based on agreement:

• Replacement of defective items

• Free re-production of the affected quantity

• Partial or full refund (where applicable)

• Credit note for future purchases

Refunds typically take 7–14 business days to process, depending on your payment provider.

For international shipments, variations in customs processes, duties, or transit delays are beyond our control and are not covered under return or refund claims.

Buyers are responsible for all customs fees, taxes, and import duties unless otherwise agreed.

Claims for goods damaged during international transit must be reported immediately upon delivery.

Orders can only be cancelled before production has begun. Once an order is in production or dispatched, cancellation is no longer possible.

Custom orders, special designs, and bulk runs cannot be cancelled once approved.

Any cancellation may incur administrative or processing fees depending on order stage.

If you have questions or concerns regarding this Refund & Return Policy, feel free to contact our customer support team.

We aim to resolve all issues professionally and promptly.

You can reach us through our contact page or customer service email.